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When you read your Yellow Pages contract you will see initials for various items success as BLN, WBLN, WFL, and ABLN. Most of these items cost between $ 7 and $34. Do you ever ask your sales Rep “what the heck is this?” The reason you don’t ask is because the item only cost $ 30 dollars, and you had it last year, and you don’t want to appear stupid asking questions about $ 30.. The problem is that these unidentified items can add thousands of dollars to your advertising bill.

When you read your Yellow Pages contract ask the publisher’s sales Rep what all the initials are and why do you need them. In almost all cases you don’t need them because there is a cheaper or free version available.

White page listing (WBLN) - If you have a business phone you are entitled to a free listing of your business name, address and phone number in the White Pages and the Yellow Pages. You will be told that it’s much easier for your customer to read a bold listing (BLN) and it only cost $31 than the semi bold free listing. Unfortunately it is not $31 but $372. The $31 is for one month but the contract is for a year. It is very clever the way the publishers show all costs on your contract by the month instead of by the year, even though the contract is for a year. Ninety percent of all business name listings in the white pages are the free listings version and their customers seem to be able to find them. People read the white pages alphabetically and the bold print can actually be confusing.

White Feature Listing (WFL) - This is the super big print that you see in the white pages. A bold white page listing (WBLN) cost $31 a month while the super bold (WFL) listings cost $90 a month or $1080 for the year. Can you imagine paying $1080 for something that is free, yet thousands of businesses have WFL’s.

Anchor Bold Listing and Number (ABLN) - If you purchase a display ad you receive a free Incolumn listing in the same heading the display ad appears. You will be told that it’s much easier for the customer to read your name if it is bold. An anchor listing is the business name, address and phone number and where your ad is located (see our ad on page 456). The price of a bold anchor listing can ranges from $30 to $114 a month or you can get it for free (ARL). As my son would say Duuuh.

Buy the largest display ad -All advertisers are told that the largest display and will receive the most calls. However research shows that the ad that contains the most pertinent information that the consumer is looking for, in an easy-to-read format, will receive the most calls regardless of size. Spend your money on ad design and copywriting instead of Yellow Pages ad space and you can reduce your advertising costs by 50% or more.

Process color ads - The Yellow Pages sales Rep will bring in a sample ad for your business that looks like it’s straight out of Time magazine. Unfortunately a process color ad adds 40% to the cost over a black and yellow or spot color ad. There is no evidence in any study of Yellow Pages advertising that a process color ad increases customer calls.

Businesses that have followed my advice have been able to reduce their Yellow Pages costs by as much as 50%. Take charge of your yellow page program, and examine every item on your contract.

Never let the Yellow Pages publisher design your ad because they design all of your competitor’s ads. The best money you can spend in Yellow Pages advertising is for a professionally designed ad. Remember the best designed ad will get the most calls.

Michael Warner, known as Doctor Yellow Page to many yellow pages advertisers, has operated a successful Yellow Pages consulting and design company for over 20 years, and can be seen and contacted at http://www.doctoryellowpage.com The good Doctor offers a free evaluation of your Yellow Pages ads and contracts.

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You don’t even know whether your program is working or not. Sure, you think it’s fine, but you also don’t call the doctor when you have a severe cough or cold. It’s the same thing. Of course, you have to recognize you actually have a problem to begin with. Your miserable promotions won’t hack and sneeze to alert you. But they still may be ill just the same. So how can you tell?

You could ask yourself a few simple questions. Then you will know if you are wasting time and money on your current campaign:

• Are you tracking every customer?
• Do you know what part of the ad or ads that brought them in?
• Do you know how often you should change your ad?
• Are you advertising in the same place as your competition?
• Are you missing any customers?

Take a look at question two. Do you have an effective headline or picture, in your ad? If you’re not sure, you didn’t track the results properly. What if it’s attracting the wrong type of customer? For instance, if you sell tires, are they always coming in asking for the low-priced, discount types? If so, wouldn’t you make more selling the high-end, longer-lasting ones? Perhaps it’s the advertising message that’s causing the trouble. An easy fix might be to change your approach and stress the warranty and quality of the item, rather than the price. Without feedback, you’ll never be able to seek out the offender. Especially if you run several ads in different media.

The solution is to retain a trained professional. One that is experienced in designing and recommending effective marketing. After all, you probably pay an accountant and that person is strictly overhead. A true advertising consultant can make you money by tapping the right kind of customer and luring them in. But, if you have a limited budget, you could begin with a good book instead. How about one written by a rep who worked for the Bell System for 25 years. It’s a cheaper way to go and still might provide ways to spruce up your current program.

Jeffrey Hauser’s latest book is, “Inside the Yellow Pages,” which can be viewed at http://www.poweradbook.com

He was a sales consultant for the Bell System Yellow Pages for nearly 25 years. He graduated from Pratt Institute with a BFA in Advertising and has a Master’s Degree in teaching. He had his own advertising agency in Scottsdale, Arizona and ran a consulting and design firm, ABC Advertising. Currently, he is the Marketing Director for thenurseschoice.com, a Health Information and Doctor Referral site.

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